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Customer Centricity Masterclass plus live Q&A
Join this insightful webinar hosted by Martin Newman, The Consumer Champion. See the difference being a customer centric business makes and learn the key building blocks that define what being a customer-centric business really means.

Whether you’re cutting keys and re-heeling shoes like Timpson, selling Chocolates like Hotel Chocolat or selling outdoor clothing and accessories, which Patagonia does with aplomb, these businesses and others like them are commercially successful year after year after year because they are truly customer centric. That is their most significant differentiator.

Join us and learn what it means to be truly customer centric and come away with quick wins that you could implement in your business today. Plus, ask Martin Newman your questions in a live Q&A.

Dec 9, 2021 01:00 PM in London

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Speakers

Martin Newman
With nearly 4 decades of experience within the retail industry, Martin is a force for positive change for both consumers and brands. Over the years, he has worked with prestigious brands such as Ted Baker, Burberry, Intersport, Pentland Brands (Speedo, Berghaus). Martin founded global ecommerce and digital consultancy Practicology (now Pattern), which was sold in 2018 after having scaled up to a global staff of 100 in offices across the UK, EU, Middle East and Asia. Martin has since set up The Customer First Group and two new consumer facing websites Customer Service Action and ServeOmeter. He is the author of best-seller “100 Practical Ways to Improve Customer Experience”, shortlisted for the Business Book of the Year Award 2019, and has recently published his second book “The Power of Customer Experience”, already regarded as a must-have by retail leaders.